Technical Support Specialist - Cincinnati, OH

Do you enjoy helping others? Are you looking for an opportunity to utilize your technical expertise to directly impact the functionality of an organization? Are you a technical Sherlock Holmes? If so, 4C for Children may be the perfect fit for you!

As the Technical Support Specialist, you will oversee initial employee help desk requests, provide customer service and basic training to employees, and build relationships with third-party vendors to ensure repairs and maintenance happen in a timely fashion. Additionally, the Technical Support Specialist will provide support for any special IT-related projects such as policy/process changes, company-wide upgrades, and launching new programs.

Duties/Responsibilities:

• Provide end-user problem resolution over the phone, through remote desktop connection, and/or in-person

• Identify, diagnose, and resolve software and hardware problems

• Deliver, tag, set-up, and assist with configuration of end-user hardware, software, and peripherals

• Perform minor desktop hardware repair for PC equipment not covered by third-party vendor maintenance agreements

The ideal candidate will be a positive self-starter with the ability to work seamlessly with team members of all departments and levels. Other requirements of this position include:

• At least one-year related work experience and/or training (a degree in Information Technology preferred but not required)

• Strong customer service skills with demonstrated ability to show sensitivity to, and respect for, a diverse population

• Ability to identify, troubleshoot and resolve a wide range of software/hardware problems in a network environment

• Knowledge of Microsoft desktop operating systems

Why consider 4C as part of your future?

4C for Children is a nonprofit agency that was created to help ensure that all children have quality early learning experiences. We are the largest local provider of training and technical assistance for child care providers in the region. More than 100,000 children in our community are impacted every year through our delivery of support and resources to families and child care providers.

As a member of the 4C team, you will receive a competitive benefits package and enjoy a flexible, casual work environment at our Cincinnati location. Our standard work week is 37.5 hours, and we work from home on Mondays. During your first year at 4C, you will earn 16 days of PTO, 12 days of sick time, and enjoy 11 paid holidays.

If this sounds like something you’d enjoy, then please apply today and let’s start getting to know each other.